Paid self-serve plans include a 14-day refund window and an order-based support path.
This page tells you what is eligible, what to prepare, where to submit the request, and what happens to the paid entitlement after approval.
Window
14 days
The countdown starts from the original purchase timestamp.
Fastest identifiers
Order ID + email
The order ID shown in the app license page speeds up the support path.
Entitlement effect
Access may be revoked
Approved refunds can deactivate the related paid entitlement.
Eligibility
What the public refund policy covers
- Paid self-serve plans such as Monthly, Yearly, and Lifetime are covered by the public refund window.
- Trial usage does not require refund handling because no paid charge is applied.
- Enterprise custom contracts follow their own commercial terms.
Processor note
Card and payment settlement timing depends on the processor and the buyer's payment method. Approval of a refund request does not always mean funds appear back on the statement immediately.
What to prepare
Required
- Order ID or order reference
- Submission within the 14-day window
Recommended
- Purchase email
- Plan type
- Short reason for the request
Request path
Submit through the form below or email support directly.
The form below submits to the support backend and returns a request reference. If needed, you can also email service@cloud-waste-scanner.com with the same identifiers.
- 1. Collect the purchase email and order ID.
- 2. Confirm the purchase is still inside the 14-day window.
- 3. Submit the request and keep the reference ID.
- 4. Wait for processor timing after approval.
Refund Form
Direct refund request
This form submits directly to the support backend. You will receive a non-sensitive request reference after submission.
Keep pricing, refund, and recovery visible in the same decision path.
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